How to Never Lose a Customer Again: Use Customer Roadmap!

Most of your customers leave within 2 months of STARTING service.

WHY?

• They didn't know how to get in touch with you.

• They got tired of waiting for you to respond.

• They didn't know their date of service.

• They didn't know the payment options.

• They got confused on your customer portal.

• They received a price proposal from your competitor.

• You messed up.

You can prevent these causes of attrition by creating a customer roadmap.

Create a visual representation of touch points with the customer. This maps out the steps starting when they become a customer. It guides them through gaining more value from your services.

Doing this will reduce churn and increase the Lifetime Value (LTV) of the customer. They will buy more from you. They will recommend you to their family and friends.

The flywheel of business growth accelerates after you have built a customer roadmap.

This video, walks you through how to create your customer roadmap. I also show two examples from my businesses.